22. EU Business News- Benelux Enterprise Awards 2025 AIS-Jul25075 In a rapidly evolving IT landscape, where the complexity of hybrid and multi-cloud environments is exponentially increasing, the need for a partner who not only offers technological expertise but also guarantees a seamless and customer-centric experience is crucial. It is in this context that Hybridge, a leading entity within the Cronos Group, has received the prestigious Best Hybrid Infrastructure Solutions Provider 2025 – Belgium award. An Interview with Nicolas Geudens, Co-Founder at Hybridge EU Business News: Mr. Geudens, congratulations on receiving the "Best Hybrid Solutions Service Provider Benelux" award. With over two decades of experience within the Cronos Group, having founded and led multiple managed services companies, and serving on the board of international professional organizations like MSPAlliance, your expertise in this field is widely recognized. The Cronos Group is known for its vast ecosystem of specialized companies. While this fosters innovation, some might perceive it as a challenge for clients seeking a unified managed services experience. Could you elaborate on Hybridge's core mission and how you ensure a seamless approach within this diverse group, especially concerning the hybrid nature of today's IT solutions? Nicolas Geudens: Thank you. You've hit on a crucial point that is central to Hybridge's existence. The Cronos Group's entrepreneurial structure, with over 600 specialized companies, is indeed a tremendous strength, fostering deep expertise and agility. However, the challenge you allude to – ensuring a truly unified and coherent service delivery for clients who require comprehensive IT solutions – is precisely what Hybridge was founded to address. Our core mission at Hybridge is to transform this rich, diversified expertise into one uniform, customer-centric managed services experience. We act as the central orchestrator, ensuring that regardless of which specialized Cronos entities are involved, the client always experiences a single, consistent, and high-quality service. This is where our dedicated team, including our strong Customer Success Managers, who daily ensure operational excellence and client satisfaction, and our robust Program Management, which brings essential structure to our evolving services, truly shines. They are the backbone of our ability to bridge any perceived internal complexities. When we speak of hybrid solutions, we refer to several critical dimensions. Firstly, it encompasses the seamless integration and management of both on-premises infrastructure and diverse cloud solutions. Secondly, it extends to managing combinations of multiple public cloud environments, optimizing their interplay for our clients. And crucially, it includes the comprehensive management of applicative managed services, ensuring that applications are not only developed but also continuously maintained and supported. Our vision is to offer the customer an unparalleled experience, allowing them to fully leverage all the benefits of the Cronos Group's collective strength, without having to navigate the underlying internal complexities. We strive to make our customers feel valued, ensuring their unique needs are seamlessly translated into effective, integrated solutions that deliver tangible business outcomes, making the perceived fragmentation a non-issue from their perspective. EU Business News: The award highlights Hybridge's unique value. What truly differentiates your firm from competitors and marks you out as the best possible option for your clients? What is your unique selling point? Nicolas Geudens: What truly sets Hybridge apart in the market is our profound understanding of the customer and our unparalleled ability to translate these insights into concrete, actionable strategies. This award is a direct result of invaluable feedback from our clients and comprehensive market expertise, which consistently affirm Hybridge's robust offering and its capacity to solve a critical challenge for the Cronos Group: delivering a singular, uniform customer experience across all managed services. We excel in several key areas: • The Voice of the Customer: We don't just react; we proactively listen and deeply understand our clients' evolving needs. Hybridge acts as the central orchestrator, ensuring that the diverse managed services offerings from across the Cronos Group are perfectly aligned with customer expectations. This involves continuous dialogue, feedback loops, and a genuine commitment to client success. • Seamless Integration and Orchestration: Our expertise lies in orchestrating services across various Cronos entities. This results in a truly coherent service delivery model, characterized by uniform reporting, streamlined invoicing, and consistent communication. This approach not only eliminates complexity for the customer, providing them with a single point of contact and accountability, but also significantly enhances our internal operational efficiency by fostering collaboration among specialized teams. • Building Trust Through Value: By consistently prioritizing the customer and delivering a high-quality, consistent service, Hybridge builds enduring relationships founded on trust and mutual respect. Our clients consistently tell us they feel truly valued, a testament to our commitment to their success. A final comment from us at EU Business News: By steadfastly building upon their proven successes and unwavering commitment to customercentricity, Hybridge is poised to further shape the future of hybrid IT solutions across the Benelux region and beyond. We are excited about the journey ahead and the continued impact they have on their clients and the Cronos Group as a whole. Company: Hybridge Web Address: https://hybridge.be/ Best Hybrid Infrastructure Solutions Provider 2025 – Belgium
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