4 EU BUSINESS NEWS / Benelux Enterprise Awards 2022 , Being one of the foremost trainers of behavioural regulation and response when it comes to aggression and violence, KCVA Kenniscentrumvoor Agressie helps its clients’ staff to be much more prepared to deal with anti-social individuals in a work setting. Helping to create safer, more pro-active, andmore prepared workforces who can look after themselves and their customers through acting in calm, efficient, and accountable ways, it has vastly improved the quality of safety in a number of public facing organisations across the Netherlands. Experts on the field of aggression regulation, KCVA Kenniscentrum voor Agressie is a training institute that specialises in helping companies, institutes and organisaations to deal with aggressive and violent people, resulting in a staff that feels safer and a management team that can more effectively look after their people. Performing its operations with the same rigour expected by robbery training in the retail field, hostage training for government officials, and more, its aggression management training helps its pupils learn how to best communicate with an aggressive person to minimise risk. It also helps clients to build a safer and more constructive internal environment within a business, proving itself time and again, something that has aided it in building a proven track record and reputation for excellence and the utmost success at every turn. Critically, it works to build safer environments for the people who hire it, with its goal being to lower the cost of people getting sick because of the aggressive behaviour they experience whilst trying to do their job. This creates a workforce that is more ready to handle that sort of behaviour, helping employees to keep themselves and others safe and working hard across the city of Utrecht in the Netherlands in order to train employees of all kinds, including law enforcement officers who have to deal with all manner of aggression. Anti-social behaviour is a risk in any customer facing role. Nominally, KCVA Kenniscentrum voor Agressie’s efforts reduce the risk associated with such things by giving employees the necessary tools to mitigate it; being no nonsense, self-aware, and experienced, it gives grounded, downto-earth, and actionable advice and solutions Jun22415 that are highly replicable. After all, often, the most effective approach is the simplest one, but such strategies run the risk of being completely overlooked. Fundamentally, every solution it suggests is one that is backed up by research and has been pioneered by behavioural experts. Moreover, it considers itself to be low profile and discrete, enabling learners to gain knowledge and experience at their own pace and without judgement, keeping all of its operations in-house so that it can personally vet each and every element of the courses being offered. This includes everything from its development to its production, e-learning, audio and visual departments, and actors, and show the variety of different learning it can offer, from the theoretical to the practical. It also considers the variety of different factors that go into managing an aggressive or violent scenario effectively. Critically, one of the most effective of these variables to teach control over is self-regulation and self-management – essentially, one’s own personal response to a situation – because whilst a person cannot control how someone else reacts to a situation, they can control how they themselves react. It teaches its participants a ‘lead by example’ way of thinking about reacting to aggression: if they react well and manage their own emotions effectively in the face of aggression or violence, they are much more likely to be able to defuse the situation far quicker and without injury to themselves or to anyone else. The people around them, in turn, will follow the lead of someone who is taking charge and reacting in a sensible and calming manner. When clients lose their patience, it can be a difficult situation for everyone involved, but KCVA Kenniscentrum voor Agressie believes there is always a few available de-escalation solutions available to a person that will help to calm things down and return the environment to an even keel where discussion is possible. In its wider industry, KCVA Kenniscentrum voor Agressie has not noticed any noticeable trends as a result of the pandemic, but is pleased to be one of the companies providing its corporate peers with ways to onboard its staff in dealing with less than pleasant social interactions after a couple of years where, at times, social interactions of any kind were less common. In short, everyone might be a bit out of practice, and clients might be quicker to become frustrated than prior to lockdowns, meaning that it is a more important task than ever to give public-facing workers an actionable toolkit of solutions for handling such things. Indeed, it also incorporates its teachings into its own structure, allowing its staff to benefit from a safe and knowledgeable environment that gives them access to the latest and most relevant social and behavioural research, ensuring that each of them has the chance to grow personally and progress their careers. No singular opinion is lauded as more important than any other, and the diversity of the company is what allows it to provide such a holistic and comprehensive response to aggression training. It, above all else, looks for people who will speak their mind and give their true opinion on things, providing invaluable insights that allow for the betterment of its services by offering perspectives that KCVA Kenniscentrum voor Agressie may not have previously considered. Moreover, each of them are dedicated to creating a safe learning environment, Best Training Institute - Netherlands
RkJQdWJsaXNoZXIy MTUyMDQwMA==