German Business Awards 2020

20 EU BUSINESS NEWS / 2020 German Business Awards , Best Luxury Vehicle Dealership – Hessen The city of Neu-Isenburg is an attractive business location, with over 6,000 companies from all sectors and industries. Among them is the traditional car dealership Heinrich Göbel. It has been a first-class address for mobility and service since 1924. Sep20963 "Service is us!" proclaims the Heinrich Göbel banner. Everyone who comes to the car dealership as customer and guest can experience how well it is implemented. "Good service is a tradition with us", says managing director and owner Stefan Göbel. "We work every day to ensure that all customers are completely satisfied with our services". Heinrich Göbel is the oldest car dealership in the Offenbach district. In addition to the parent company in Neu-Isenburg, there are other companies in Frankfurt, Langen and Seligenstadt as well as the commercial vehicle center in Dreieich. In addition, there is the car dealership-café "Gorillas and Cars", a unique combination of café-lounge and automobile showroom. The 200-strong team is highly trained and is committed to serving all customers. Numerous awards that the car dealership has received in recent years show how well this is achieved. "The awards and distinctions are a wonderful recognition of our work," says Stefan Göbel. "It is also an excellent motivation for our employees." And the car dealership's customers have the certainty of being with a company where service and quality are inseparable. This underlines the company’s consistent customer orientation, to which it has always felt committed as a family business. Göbel Classics is the department for classic cars and young-timers. From sales to full restoration, it offers all services for classic cars. It is certified as a "specialist for historic vehicles" and is one of the very few Mercedes-Benz ClassicPartners in Germany. For future mobility, the dealership has the innovative Birò city runabout. A purely electric vehicle, especially for the city. It can be configured in many ways, as a fun vehicle as well as a practical e-transporter. The topic of coronavirus is omnipresent. In these times, many people and institutions are dependent on their vehicles. Heinrich Göbel therefore wants to do everything to ensure the traffic and operational safety of the vehicles. Both for private persons and for all those who are on the road for society in these times. For example emergency vehicles of police, fire department, rescue services, garbage collection, forwarding agencies - just to name a few. The premises of the plants were designed in such a way that the health of all customers and employees is not endangered. Service acceptance is carried out at a specially constructed safety lock, which ensures that the minimum distances are observed. A plexiglass pane protects against spitting, the vehicle keys are placed in a basket and disinfected. Thanks to the spacing stickers, customers and employees do not "get in each other's way". Disinfectants are also available. The customer waiting area was moved outside. A number of other measures make the car dealership continue to function well. All necessary work is still offered, for example changing winter tires, or main inspection or the sale of necessary spare parts to commercial customers. The 24-hour service is still available for all commercial vehicles. And those who do not want to come to the car dealership can use the Göbel pick-up and delivery service: the vehicle is picked up for the workshop work and then brought back again. The car dealership is also ideally positioned digitally. Service appointments can easily be booked online. Numerous offers and services can be viewed online. Potential car buyers can view all vehicles online, and the sales team is still available to provide advice by telephone and e-mail. The center of all these services is the car dealership's website. "Service is what we are, even in times of crisis", this is how the whole team of Heinrich Göbel GmbH sees it. "The current Corona situation presents us all with special challenges that we have to master together." In doing so, everyone can count on the unbroken commitment of colleagues as well as on the understanding of customers. For Heinrich Göbel GmbH, self-education is a strategic decision with long- term orientation. In order to cover the demand for skilled workers and to prepare for future challenges, it makes sure that it recruits employees at an early stage to the company - sound training is an important factor in this. With the nice side effect that the large number of trainees are taken on. Thus, young people benefit from an excellent training and with the new trainees, the company is very well prepared for the future. Contact: Christoph Kupper Company: Heinrich Göbel GmbH Web Address: www.mb-goebel.de

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