46 EU BUSINESS NEWS / German Business Awards 2022 Sep22449 In 2011, maxcluster began as a grant-funded two-man company with the goal of performant and secure hosting. Over ten years later, it is a profitable 70-person company trusted by over 1,000 ecommerce customers. maxcluster’s mission is to design and operate scalable, fail-safe, high-performance managed web clusters for online stores and ecommerce applications. It supports remote management, benchmarks, optimisations, security updates, and security audits, and through a sophisticated cluster architecture and the use of Varnish, Redis, Solr, Elasticsearch, and Sphinx, it is able to achieve optimal load times for online stores. The company has been hosting online shops and other high-traffic applications for more than a decade, and its Managed Center management interface incorporates numerous best practices from its team’s many years of experience in hosting high-performance online shops. Many tasks, such as the free application and automatic renewal of SSL certificates, can be completed with just a few clicks. In addition, extensive monitoring is available to clients. Striving to provide the best ecommerce hosting for customers, this is only possible with a successful combination of cuttingedge technology and motivated, competent employees. What drives the team at maxcluster is the desire to bring about innovation through technology. By reducing the technical complexity of ecommerce through the company’s services and products, retailers are able to become even more successful. Marketing Director, Nicole Mentzen tells us, “Online shops have special performance requirements. And our web clusters and services are specially optimised for the high-traffic requirements of shops. We are constantly there for the customer, too: they can talk directly to an experienced system admin at any time (24/7/365), who will assist them in all matters.” Whether help with the configuration or the performance optimisation of an online shop, or support with error analysis or security problems, maxcluster’s team of experienced Linux admins and customer consultants are always on the customer’s side. The goal is to use proactive monitoring to “anticipate” disruptions and drops in performance and eliminate them before they occur. The team can then either point out potential problems and their causes and recommend courses of action. Or they will initiate a problem solution independently, for example by adjusting resources accordingly. And that’s not all: the team checks the start page of the shop or application for accessibility and speed (TTFB) at short intervals. If the online shop or application is unavailable for at least four minutes, the support team immediately takes care of the fault clearance. Meanwhile, most recently, maxcluster has launched its one-click performance check software, ShopPerformance. This allows over 60 parameters to be checked, and the store is put through its paces. After each ShopPerformance scan, the customer receives a clear list of all optimisation parameters – sorted by relevance and importance. In addition, the report contains specific recommendations for action based on best practices. The customer can implement these directly and will immediately notice and increase in performance. Ultimately, maxcluster’s clients love their experiences with the organisation and its products. One client, Blasius Damaschek, Managing Director at 7thSENSE says, “For us, managed hosting from maxcluster makes all the difference! It’s really managed, because there’s always someone I can call and ask. And we also appreciate the clear Managed Center, with the overviews of the individual clusters, the respective performance, etc. It helps a lot to keep track of our managed shops. “We also appreciate the reliability and predictability, such as the central update day on the first Tuesday of every month. We always know when something is going to happen, which means we can plan well. And the fact that the customer’s interest is paramount can also be seen in things like replacing hardware in the middle of the night, so that the customer’s shop is affected as little as possible.” Company: maxcluster GmbH Email: [email protected] Website: maxcluster.de Best High-Performance eCommerce Hosting 2022
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