16. Most Trusted Drainage Contractor 2023 & Customer Service Excellence Award 2023 John Hurt Environmental Services is an experienced and trusted drainage contractor with years of expertise who uses cutting-edge equipment to deliver high-quality work to residential, commercial, and industrial clients. The business is committed to assuring customer satisfaction and ensure that their services are always centered on the needs of the clients. With over 20 years of experience, John Hurt Environmental Services provide a range of solutions including drain unblocking, drain cleaning, pipe repairs, drain CCTV inspections, and more. Operating in the northeast of Ireland, the company understands that issues can occur at any time, so it offers 24/7 service on a daily basis, 365 days a year, responding promptly to emergency callouts. With a reputation for maintaining outstanding customer service, the team at John Hurt Environmental Services have been trained to meet all Water Research Commission standards, meaning the company can guarantee the quality of its work. Keeping up to date with the standards of the drainage industry, John Hurt Environmental Services is a member of the National Association of Drainage Contractors. The company is continuously researching new technology that could improve its services, working hard to get ahead of its competitors by ensuring its service is cutting edge. For example, it has invested in hot wash jetting systems that reach temperatures of 90 degrees. This ensures the effective removal of infectious residues in pipework, which cold water jetting systems fail to do. At John Hurt Environmental Services, the customer is at the centre of every decision it makes relating to its products and services. The company is dedicated to customer satisfaction, aiming to build strong relationships with its clients to foster loyalty and trust. An important part of making sure that customers receive exceptional service is increasing reactivity to callouts. The company aims to respond quickly to customers’ drainage problems, continually working to improve its reaction time from callout to callout. John Hurt Environmental Services is currently investing in three new vehicles, which it expects will help cut down customers’ wait time. The company hopes that this investment will enable it to attend a site within hours of receiving the call. In terms of customer service, John Hurt Environmental Services stands out from its competitors because of the way it interacts with its customers. The company has key account managers, meaning all calls from customers have one contact point where calls are directed to the same team member. This allows customers to continue where they left off from their last communication, saving them from having to repeat information. Additionally, customers speak to the company’s highly experienced, fully trained service engineers who are able to advise on the best solution to resolve their issue. Customers of John Hurt Environmental Services trust that they will receive the best advice and service possible. As a result, it’s no surprise that the company has won awards year on year for its customer service and loyalty to its clients. Thanks to its unparalleled standard of excellence in everything it does, focusing on identifying opportunities to have a meaningful impact on its customers, John Hurt Environmental Services has won both Most Trusted Drainage Contractor and the Customer Service Excellence Award in the Irish Enterprise Awards 2023. Customers expect the best from its services and John Hurt Environmental Services never fails to deliver, priding itself on its ability to provide complete and utter satisfaction to its customers. Moving forwards, the company continues to keep ahead of its competitors, delivering unrivalled drainage solutions throughout the northeast of Ireland. Contact: John Hurt Company: John Hurt Environmental Web Address: johnhurtenvironmental.com Jan23608
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