Based in Preston, Lancashire, LCM Group (LCM) offers an extensive range of services in design, building, and maintenance of commercial properties and complexes across multiple public and private sectors. In light of its success within the European Enterprise Awards 2022, we got in touch with Director of Marketing And Business Development, Alexander Livesey to learn more.
LCM Group is a national company with local roots, its origins in the UK dating back over 50 years. It is a company whose operations are streamlined to deliver innovative solutions, due to its employees and clients working closely together, as well as its tried and tested managerial strategies and using the safest working practices. With unwavering commitment to service and technical excellence, the LCM team guarantees first-class service and results every time.
Alexander Livesey tells us, “We believe in developing strategic relationships with clients rather than transactional and looking after our people. We have a high level of integrity both internally and externally, and just believe in good old-fashioned customer service. If you deliver a good service, and you look after your people, you’ve got the basis of a fairly good business.”
Under the Group’s umbrella are three inhouse teams: LCM Design, LCM Build, and LCM Design. Across each, its people leverage skills and expertise to deliver comprehensive services that meet the client’s every need.
Its Design team are responsible for leading and managing architects, structural engineers, service engineers, and specialist designers with the aim of producing a coordinated project and ensuring that design information is of the highest standard, whilst always keeping pace with the project’s timescales. LCM’s design management strategy ensures that effective project delivery commences at the design stage, and that all consultants, site management, and client expectations are brought together to create a team ethos which has proved to be the benchmark for previous successful projects.
The Build team works with project teams by applying their expertise to contracts ranging from several thousand pounds up to £5 million in value. They take the role of main contractor for small- to medium-sized projects and perform project management services to get the job done efficiently. They also work closely with key suppliers for the delivery of high-quality products and services as and when they are needed for a project. This close working relationship with the supply chain gives clients an advantage as it enables LCM to deliver the highest level of workmanship while maintaining momentum of the project, in addition to focusing on continued improvement.
The Maintain team delivers exceptional property maintenance services throughout the UK (planned and reactive) and LCM enjoys an extensive portfolio of public and private sector facilities management and independent clients who benefit from a comprehensive personal, flexible service and the commitment of an experienced and dedicated team. LCM’s principal property services include but are not limited to: statutory maintenance, planned and reactive maintenance, planned life cycle replacement, grounds maintenance, comprehensive mechanical and electrical services and divisions, drainage, joinery, decorating, roofing, fire and security alarms, and fire stopping and prevention.
Across the board, LCM Group’s focus is to provide a reliable, thorough, and compliant service, and to offer clients the best long-term solution. The company is committed to delivering services of the highest standard, and this is supported by comprehensive documentation and reporting via its real-time CRM system. Specifically built for the reactive and planned maintenance industry by BigChange Limited, the software enables LCM Group’s back office to communicate effectively with the field teams in real-time, as well as provide instant updates for clients.
Indeed, LCM is concentrated on monitoring the latest developments and technologies in order to provide clients with highly efficient, cost-effective solutions that add real value to their building assets. As NICEIC and Gas Safe approved contractors, LCM’s engineers are trained to the highest industry standards, so clients always know their project is in safe hands. In addition, its senior managers and directors are very hands-on, with many of them having worked their way up the organisation, to which Alexander comments, “They are strategic and very much involved in the day-to-day business.” As a result, they boast ample experience and bring incredible value to the company.
“People are the greatest asset for any organisation,” Alexander enthuses. “Our culture is people-focused and we encourage input from every one of our employees, which helps us deliver our drive for continuous improvement.”
Thus, LCM Group has recently taken on several major blue chip clients, ranging from SpaMedica, to the NHS, to Touchstone, to The Arch Co, to Alliance Healthcare. No job is too small or too large for LCM Group, with its one-stop shop service offering.
Alexander goes on to say, “There is a trend we are noticing in that many large organisations are reducing the number of contractors they deal with in an effort to simplify and deliver higher quality at a reduced cost. Our business has grown by virtue of this approach. In many cases, LCM is the go-to contractor as the client has full confidence in our quality, value, and integrity.”
Crucially, in everything it does, LCM remains dedicated to health and safety, ensuring that its teams are fully trained to keep themselves and others safe while onsite. He explains, “Working in increasingly complex environments, training our people in safety is really important, as well as ensuring the clients’ environments that we’re working on are safe. It’s very important that our people go home safe.”
He elaborates, “If there are any instances of our people not following the correct procedure, we’re very strict on that. They will undergo retaining, or unless it’s particularly serious, in which case, obviously we would have to take it further. We have a zero-tolerance for health and safety.”
Ultimately, it’s easy to see how LCM Group has come to achieve such success within the European Enterprise Awards 2022 with it truly having a unique edge on its competitors. This all comes down to its large multidisciplinary inhouse team providing a vast range of trades and services – an offering which is perhaps one of the most extensive in the UK; their broad experience of working in practically every sector there is, including healthcare, nuclear, rail, residential, industrial, manufacturing, retail, education, charity, and science; as well as the company’s best-in-class CRM system providing clients with real-time graphical and written information with a full audit trail of all work undertaken.
Now the LCM team of looking towards the bright future ahead of them, where they will continue striving to deliver first-class services nationwide and across multiple trades and disciplines with a great deal of organisation. With the company now in its third year of its five-year growth plan, it plans to invest heavily across every aspect of its operations in order to meet the forecast demand. We are undeniably rooting for its continued success.