13th November 2018

Most Trusted Real Estate Agency 2018

Grupo Platinum Estates is a multi-lingual team with years of experience assisting clients globally

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Most Trusted Real Estate Agency 2018

Grupo Platinum Estates is a multi-lingual team with years of experience assisting clients globally. We profile this unique real estate agency that believes that it is vital for the team to listen to clients and work with each and every one to find the right property or finance solution for them.

Established in 2010, Grupo Platinum Estates was formed based on client referrals and a need in the market for quality, client focused real estate services. 

Today, the team are proud to offer an extensive listing of apartments, bungalows, townhouses and villas in many prime locations along the coastline, from private sellers, banks and builders alike, ensuring a complete list of possibilities and prices. Clients need to work with a company they can trust, and as such Grupo Platinum Estates aims to be that company.

Based in Spain, the team will assist every client to find the right home for them. The firms services are professional and comprehensive. From the beginning, the firm offer a search for the right area; services; facilities; and the correct type of house/property. The team then support the client through every step of the paperwork. They also offer a free complete aftersales service, including: property management; property maintenance; and rental services. As a result, if a client is looking to purchase a property in Spain, requires finance, or wants to insure a Spanish property, all they need to do is visit Grupo Platinum Estates and rest assured that they will be fully supported from start to finish.

The key to the firm’s success is its strong leadership. Caroline Smith, the founder of Grupo Platinum Estates SL in 2010, is still the foundation of the business today. She is responsible for the selection and training of staff, as well as attending customers old and new. Originally from England, Caroline moved to Spain in 2002 and has worked since then in the business of International Estate Agency and Finance. Caroline’s previous UK career from 1987 was in the UK banking and finance sector and customer service. She is highly trained in all aspects of this profession and has numerous qualifications having previously won awards for delivering outstanding Customer Service. 

As such, because clients expect the highest level of service and quality, Caroline is passionate about making sure they receive just that. She believes that all relationships, including the buying or selling of a home, begins with trust. She is passionate about living in Spain and believes that everyone can also live here. She works on 100% customer satisfaction and can guarantee the best service from her and her highly trained team. “People may forget what you say, they may also forget what you do, but they will never forget how you make them feel, and the home they live in.”

Thanks to this client-focused approach, the firm are pleased to say there is an extensive list of happy customers living from north of Alicante to south of Malaga, who the team have helped find the perfect home, insurance and finance solutions. Important criteria for all staff are the basic values of: trust; honesty; integrity; confidentiality; initiative; common sense; and respect – fundamental credentials for the team. Once Grupo Platinum Estates are sure that they have the right people, they invest in them and, their training, which is continuous to ensure that they grow as individuals, and that the team as a whole is enhanced with greater knowledge and experience.

Moving forward, there is a bright future ahead for Grupo Platinum Estates, despite the uncertainty that developments in the EU market such as Brexit are creating. The firm has many exciting plans on the horizon for 2019 and beyond, and as such the team will continue to drive the firm to even greater success and support an even wider range of clients.

Contact Details

Company: Grupo Platinum Estates

Contact: Caroline Smith

Address: Calle El Puntal 2, San Juan de Los Terreros, 04648, Pulpi, Almeria, Spain

Phone: 0034 66668725



Categories: Articles

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